Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund.
Any item that is returned more than 30 days after delivery may have a partial refund.
Items purchased only 7 days before the event are not refundable.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your receipt to:
Centro Empresarial Torres de Lisboa
Rua Tomás da Fonseca, Torre G
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.